Elevated API Errors

Incident Report for balena.io

Postmortem

A change to the caching mechanism inadvertently omitted our logs backend read-context handling, causing customer log queries to fail. Log ingestion was unaffected, and no logs were lost.

To prevent a recurrence, we’ve updated our unit tests to match our production logs backend structure, so changes like this will be caught before release.

Posted Oct 20, 2026 - 20:32 UTC

Resolved

This incident has been resolved.
Posted Oct 19, 2026 - 19:30 UTC

Monitoring

We have identified the cause and have taken measures for system restoring, we are monitoring and seeing improvements on logs stability and reporting
Posted Oct 19, 2026 - 18:50 UTC

Investigating

We're experiencing an elevated level of API errors (device logs) and are currently looking into the issue.
Posted Oct 19, 2026 - 18:30 UTC
This incident affected: API and Dashboard.